Important Information
TRIAL NIGHTS
If your dog has not stayed with us before OR if your dog has not stayed with us for 12 months or more we require a trial night, please be aware that a future stay cannot be booked unless the trial has been successful.
On check-in you will be provided with your own username and password which will give you access to your pets room CCTV. This enables you to check in 24 hours a day to see what they are up to while you are away.
VACCINATION INFORMATION
Please note the vaccinations are a requirement for any dog(s) staying with us, if vaccinations are not up to date and current we cannot honour stays, the vaccinations are:
Distemper, Hepatitis and Parvovirus (DHP) (usually valid for 3 years)
Kennel Cough (KC) (valid for 12 months – annual renewal)
Leptospirosis (Lepto / L4) (valid for 12 months – annual renewal)
CHECK-IN INFORMATION
Check-in is between 2pm – 4pm
Check-out is between 9am – 12pm
EARLY CHECK-IN AND LATE CHECK-OUT
Please take note that we do not do early check-ins or late check outs at all therefore you would need to book the night before if you would like your dog to check in early the next day (if your travel plans require an early start for instance) to ensure the room is available for your dog and the same applies if you cannot pick up by 12pm on the check out day you would need to book the night after to ensure that your dog can stay in the room.