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Our Story

The concept was to create a facility that would provide owners with a location they would be happy to leave their pets when they were away. We created a hotel that has a luxurious feel and the feeling of a home environment.

Angela, the mind behind The Pawfect Retreat, has worked behind the scenes for over 10 years on this idea, perfecting it and allowing it to grow in her imagination before she finally started working on the construction of this facility.

The idea initially grew from the challenge of leaving her own 3 dogs and there being no facility around that she was happy to leave them in while she was away.  As this became the type of facility that she needed herself for her dogs, it became a true passion and labour of love to get it just right and to be able to offer all the comforts & services that she wanted and needed for her ‘girls’.

She has designed & instructed the installation of every inch of the facility from the bespoke made headboards to the state of the art ventilation & filtration system.

This really is a 5* luxury hotel for dogs, in every sense of the word.

About hotel

The hotel complex is located in some of our newly renovated buildings and consists of 24 luxury bedrooms.

All areas of the hotel are finished to an exceptionally high standard and one of our outstanding features that separates us from other dog facilities is our state of the art ventilation & filtration system. The system which provides fresh filtered air to be pumped into each room, and is never recycled into other rooms meaning there will never be a risk of cross contamination to any of our guests. The air in each room can be changed up to 10 times per day, and can also be heated or cooled accordingly.

On arrival to the hotel, you will be greeted by one of our friendly staff in our impressive reception area.

We will guide you through the check-in process and answer any questions you may have as well as check any dietary or medication requirements.

Then it’s time to bid your pet farewell for their check-in and their “staycation” at The Pawfect Retreat.

Our Rooms

All our dog hotel rooms have been individually designed, from the colours to the furnishings. We like to think of ourselves as ‘The Savoy’ for dogs. Each room has CCTV installed therefore dogs are monitored constantly when they are in their rooms, even during the night.

Owners are able to keep an eye on their pets while away, by accessing our dog cam web address and logging into the camera to see their pets. There are TV’s installed in each room, we believe that the soothing sound of a TV gives our fur-guests the feeling of ‘home’ and they will settle with us easier and therefore eliminate anxiousness. Each room offers natural light, a double or king sized bed, while also allowing plenty of floor space.

We have even staggered our glass bedroom doors which eliminates the ‘closed in’ feel. By staggering the doors we offer each dog privacy as and, when they need it.

Important Information

TRIAL NIGHTS

If your dog has not stayed with us before OR if your dog has not stayed with us for 12 months or more we require a trial night, please be aware that a future stay cannot be booked unless the trial has been successful.

On check-in you will be provided with your own username and password which will give you access to your pets room CCTV.  This enables you to check in 24 hours a day to see what they are up to while you are away.

VACCINATION INFORMATION

Please note the vaccinations are a requirement for any dog(s) staying with us, if vaccinations are not up to date and current we cannot honour stays, the vaccinations are:

Distemper, Hepatitis and Parvovirus (DHP) (usually valid for 3 years)

Kennel Cough (KC) (valid for 12 months – annual renewal)

Leptospirosis (Lepto / L4) (valid for 12 months – annual renewal)

CHECK-IN INFORMATION

Check-in is between 2pm – 4pm

Check-out is between 9am – 12pm

EARLY CHECK-IN AND LATE CHECK-OUT

Please take note that we do not do early check-ins or late check outs at all therefore you would need to book the night before if you would like your dog to check in early the next day (if your travel plans require an early start for instance) to ensure the room is available for your dog and the same applies if you cannot pick up by 12pm on the check out day you would need to book the night after to ensure that your dog can stay in the room.

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